Google is updating the way multiple inboxes work in Gmail.
Google is enhancing multiple inboxes to support independent scrolling, a unified toolbar, and adjustable width in right-side configurations.
In addition, multiple inboxes will no longer support three-pane layouts with the preview pane (renamed “reading pane”) view.
Why it’s important
Multiple inboxes help you break out key emails, like important tasks or those from specific people, and make them visible alongside your main inbox in Gmail, in a completely customizable way.
Split pane configurations no longer supported
Beginning February 20, 2020, for Rapid release domains and March 5, 2020, for Scheduled release domains, multiple inboxes with preview pane (to be renamed “reading pane”) configurations will no longer be supported.
If you currently have multiple inboxes in an unsupported configuration, you will see a notification in Gmail informing you of this upcoming change. Once this change takes effect, the preview pane will turn off if you use multiple inboxes. If you want to continue using preview pane (i.e. reading pane), you’ll need to use an inbox type other than multiple inboxes. You can do this by going to Settings > Inbox > Inbox type.
End users: Once these changes begin rolling out to your domain, the preview pane will turn off if you use multiple inboxes. If you want to continue using the preview pane, you’ll need to use an inbox type other than multiple inboxes. You can do this by going to Settings > Inbox > Inbox type.
- Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on February 20, 2020
- Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on March 5, 2020
- Available to all Google Workspace customers and users with personal Google Accounts